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DISPATCH: An Olive Branch for Google
Posted on May 24, 2002 by Anita

Make no mistake. In the world of the Internet, Google is one of the Good Guys. Maybe that's why I was so disappointed when I felt they made a major mistake that just happened to have impacted me.

Throughout this brief tussle, in which Google suspended my advertising campaign because I called John Malkovich a "vomitous worm," Google's staff has acted with aplomb, listening carefully to my complaints, addressing my concerns with occasionally self-deprecating honesty, admitting their mistakes, and suggesting solutions above and beyond the call. Their response could be a case study in Customer Service 101.

I still think Google's policy of not allowing political advocacy ads is misguided, impossible to administer with any kind of fairness, and a scary step toward restricting the free marketplace of ideas. I hope they will consider revisiting it soon. But in the meantime, it's important -- even for me -- not to forget that Google is the only major search engine which hasn't completely sold out to corporate interests. Without it, a vibrant, mostly non-commercial commons such as the weblog community would be impossible. For that, Google has my utmost respect.

Topic : Brilliant
Posted By : Anita
Posted On : May 24, 2002



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